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IT Services FAQ

I’m an MSP customer, how do I get help?

  • Option 1:

    Simply email itsupport@digiteksolutions.com
    Note: helpdesk@digiteksolutions.com is not a valid email for MSP help.

    Option 2:

    Fill out the form via Digitek website.

    1. Go to digiteksolutions.com/request-support/ or click the Request Support button in the top right corner.
    2. Complete the form on the right – Managed IT and Sage Hosting Support. This form is dedicated to MSP and hosting customers.

    Note: The form on the left are for clients who need Consultant help in Sage Software.

    Option 3:

    Use the Digitek icon in your system tray. Watch Video

    1. Locate the Digitek icon in your system tray and right-click on the icon.
    2. Click Support Portal.
    3. The portal will open, click New Ticket.
Request Support

FAQs

Sage Hosting (Remote App)

  1. Connect to RemoteApp server through Mac Client
  2. Connect to RemoteApp Server through Windows Client
  3. How to update RemoteApp Feed
  4. Windows 10 Printing Issue


Managed IT Services

  1. How to pay your bill via ACH/eCheck online each month – manually?
  2. I’m an MSP customer, how do I get help?
Request Support

Sage Consulting

  • Setting up a company.
  • Closing your books and preparing for the next fiscal year.
  • Integrating Sage with third-party solutions.
  • Subcontract data isn’t appearing correctly.
Get Consulting Support

IT and Hosting:

  • Experiencing difficulties with remote screen sharing or connecting to other devices.
  • Technical issues related to hardware or system performance. Such as computer keeps freezing.
  • Cannot access a drive hosted on the server.
  • Get IT Support

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