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IT Services FAQ

I’m an MSP customer, how do I get help?

Option 1:

Simply email
Note: is not a valid email for MSP help.

Option 2:

Fill out the form via Digitek website.

  1. Go to or click the Request Support button in the top right corner.
  2. Complete the form on the right – Managed IT and Sage Hosting Support. This form is dedicated to MSP and hosting customers.

Note: The form on the left are for clients who need Consultant help in Sage Software.

Option 3:

Use the Digitek icon in your system tray.

  1. Locate the Digitek icon in your system tray and right-click on the icon.
  2. Click Support Portal.
  3. The portal will open, click New Ticket.
Get Digitek IT Support Through The System Tray