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IT Services FAQ

Windows 10 Printing Issue

  • Issue: When trying to print from hosted applications via RemoteApp or Remote desktop on Windows 10 computer, the print job will inconstantly fail.

    Resolution: The issue seems to only affect Windows 10 computers. Customers who have experienced this issue have resolved it in one of the following ways.

    1. Install the latest Windows 10 certified printer driver from the printer manufacturer.
    2. Used PCL5 driver instead of PCL6 or vice versa.
    3. Purchased and installed Terminalworks TS Print as a replacement for Microsoft Easy Print Redirection. This has been the only 100% successful solution. Click here for more info.
    4. You can purchase on your own and provide licensing to Digitek, or Digitek can send you a one time invoice for the cost of the software.
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FAQs

Sage Hosting (Remote App)

  1. Connect to RemoteApp server through Mac Client
  2. Connect to RemoteApp Server through Windows Client
  3. How to update RemoteApp Feed
  4. Windows 10 Printing Issue


Managed IT Services

  1. How to pay your bill via ACH/eCheck online each month – manually?
  2. I’m an MSP customer, how do I get help?
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Sage Consulting

  • Setting up a company.
  • Closing your books and preparing for the next fiscal year.
  • Integrating Sage with third-party solutions.
  • Subcontract data isn’t appearing correctly.
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IT and Hosting:

  • Experiencing difficulties with remote screen sharing or connecting to other devices.
  • Technical issues related to hardware or system performance. Such as computer keeps freezing.
  • Cannot access a drive hosted on the server.
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